At Lowcountry Billing Services, Inc. (“LBS,” “we,” “our,” or “us”), we are committed to protecting the privacy, confidentiality, and security of all patient and client information entrusted to us. We recognize the importance of safeguarding both personal and health-related data, and we operate in full compliance with all applicable local, state, and federal regulations.
Preserving a high level of customer service while protecting patients’ rights and privacy is a top priority for our team. All LBS staff are thoroughly trained in industry best practices and are well-versed in the principles of HIPAA security, OIG Waste, Fraud, and Abuse rules, the HITECH Breach Notification requirements, Red Flag Identity Theft protocols, and relevant laws and regulations. Our Code of Conduct reflects our commitment to ethical business practices and guides our team in upholding both legal and moral standards at all times.
As a billing service provider, we process information related to patients and clients for the purpose of fulfilling our contractual obligations. This may include personally identifiable information, medical and billing data, insurance details, and payment history. All information is handled with the highest degree of confidentiality and is used strictly for the purposes of providing billing services, resolving claims, responding to authorized requests, and supporting audit or compliance functions.
We use the information we receive and process to submit insurance claims, communicate with patients about their bills, manage claim denials and resubmissions, and deliver financial reporting for our clients. We do not sell or share personal data with third parties for advertising or marketing purposes. Information is only shared with trusted service providers who support our operations, and all vendors are required to meet the same privacy and security standards we follow.
Lowcountry Billing Services takes extensive measures to protect the data we manage. This includes secure electronic systems, strict access controls, regular employee training, and oversight procedures designed to detect and prevent any unauthorized access or use of information. In the event of a data breach, we follow all HITECH Breach Notification requirements and will notify affected parties as required by law.
Patients whose information we manage have the right to access their billing records, request corrections, and inquire about how their information is used or disclosed. They also have the right to restrict certain uses of their information where allowed by law and to file a complaint if they believe their privacy rights have been violated. Requests related to patient rights can be submitted to the contact information below.
We may engage external service providers to assist with certain billing-related functions. These vendors may include claim submission software platforms, secure mail services, and data storage providers. All vendors must agree to contractual terms that require compliance with HIPAA and other applicable privacy standards. They are not permitted to use the information for any purpose other than what is required to perform their specific role.
This policy may be updated from time to time to reflect changes in regulations or internal practices. Any updates will be posted on this website with the revised effective date. We encourage users to review this policy periodically to remain informed about how we are protecting their information.
If you have any questions about this Privacy Policy, your information, or your rights, please contact:
Lowcountry Billing Services, Inc.
116 Prides Way Lexington, SC 29072
Phone: 803-957-7111
Email: info@lowcountrybilling.com
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